The Impact Of Brand Awareness, Brand Reputation, And Perceived Economic Benefits On Brand Trust And Online Purchase Intentions For Skintific Products On The Tiktok Shop Platform

  • Tiffanda TiffaErsantika Alhamdina Management Study Program, Faculty of Business and Economics, Universitas Islam Indonesia, Indonesia
  • Arif Hartono Management Study Program, Faculty of Business and Economics, Universitas Islam Indonesia, Indonesia.
Keywords: Social commerce, Brand Trust, Purchase Intention, and TikTok Shop.

Abstract

This study aims to test and analyze the influence of brand awareness, brand reputation, perceived economic benefits on brand trust and online purchase intentions for Skintific products through the TikTok Shop platform. The research approach used is quantitative. Data collected by distributing online questionnaires via Google Form to 220 respondents. The sampling technique used convenience sampling method. The method used in this study is PLS-SEM, using the SmartPLS statistical software tool. Data analysis techniques used in this study are validity and reliability tests, collinearity tests, path coefficients, R-Square (R2), Q-Square, t-tests, and p-tests. The results of this study are brand awareness has a positive and significant effect on brand trust, brand awareness has no effect on online purchase intentions, brand reputation has a positive and significant effect on brand trust, brand trust has a positive and significant effect on online purchase intentions, perceived economic benefits have an effect positive and significant impact on brand trust, and perceived economic benefits have a positive and significant effect on online purchase intentions.

Downloads

Download data is not yet available.

References

Vazquez, D. and Xu, X. (2009). Investigating linkages between online purchase behaviour variables. International Journal of Retail and Distribution Management, Vol. 37 No. 5, pp. 408-419.

Çelik, H. (2011), “Influence of social norms, perceived playfulness and online shopping anxiety on customers’ adoption of online retail shopping: an empirical study in the Turkish context”, International Journal of Retail and Distribution Management, Vol. 39 No. 6, pp. 390-413.

Zhou, L., Zhang, P., & Zimmermann, H. D. (2013). Social commerce research: An Integrated View. Electronic Commerce Research and Applications, 12(2), 61–68.

Liang, T. P., & Turban, E. (2011). Introduction to The Special Issue Social Commerce: A Research Framework for Social Commerce. International Journal of Electronic Commerce, 16(2), 5-14.

Curty, R., and Zhang, P. 2013. Website Features that Gave Rise to Social commerce: A Historical Analysis. Electronic Commerce Research and Applications (12:4), pp. 260-279.

Ickler, H., Schülke, S., Wilfling, S., and Baumöl, U. 2009. New Challenges in E-commerce: How Social commerce Influences the Customer Process. Proceedings of the 5th National Conference on Computing and Information Technology (NCCIT), pp. 51-57.

Huang, Z., and Benyoucef, M. (2013). From E-commerce to Social commerce: A Close Look at Design Features. Electronic Commerce Research and Applications (12:4), pp. 246-259.

Ittaqullah, N., Madjid, R., Suleman, N. R. (2020). The Effects of Mobile Marketing, Discount, and Lifestyle On Consumers’ Impulse Buying Behavior In Online Marketplace. International Journal of Scientific & Technology Research, 9 (3).

Abdulhakim, A. (2019). Memahami Pengalaman Komunikasi Orang Tua–Anak Ketika Menyaksikan Tayangan Anak-anak di Media Sosial Tik Tok. (Disertasi, Doktor, Faculty of Social and Political Science).

Fishbein, M, & Ajzen, I. (1975). Belief, Attitude, Intention, and Behavior: An Introduction to Theory and Research, Reading, MA: Addison-Wesley.

Yoon, C. (2010). Theory of Planned Behavior and Ethics Theory in Digital Piracy: An Integrated Model. Journal of Business Ethics, 100(3), 405–417.

Pavlou, P. A., and M. Fygenson. 2006. Understanding and predicting electronic commerce adoption: An extension of the theory of planned behavior. MIS Quarterly, 30 (1): 115–143.

Yahia, I. B., N. Al-Neama, and L. Kerbache. (2018). Investigating the drivers for social commerce in social media platforms: Importance of trust, social support and the platform perceived usage. Journal of Retailing and Consumer Services 41:11–19.

Chen, L., and Wang, R. (2016). Trust Development and Transfer from Electronic Commerce to Social commerce: An Empirical Investigation. American Journal of Industrial and Business Management, 2016, 6, 568-576.

Hajli, N. (2015). Social Commerce Constructs and Consumer’s Intention To Buy. International Journal of Information Management, 35, 183–191.

Lu, B., Fan, W., & Zhou, B. (2016). Social Presence, Trust, and Social Commerce Purchase Intention: An Empirical Research. Computers in Human Behavior, 56, 225-237.

Shimp, T. (2014). Komunikasi Pemasaran Terpadu Dalam Periklanan dan Promosi. Jakarta: Salemba Empat.

Lowry, P. B., A. Vance, G. Moody, B. Beckman, and A. Read. (2008). Explaining and predicting the impact of branding alliances and web site quality on initial consumer trust of ecommerce web sites. Journal of Management Information Systems, 24 (4):199–224. doi: 10.2753/MIS0742-1222240408.

Gefen, D. 2002. Customer loyalty in e-commerce. Journal of the Association for Information Systems, 3 (1):27–51.

Oktiani, A., & Khadafi, R. (2018). Pengaruh Brand Awareness dan Brand Image serta Word Of Mouth terhadap Brand Trust dan Pembentukan Brand Loyalty pada Pelanggan Cbezt Friedchiken Kecamatan Genteng Banyuwangi. Journal of Economic, Business and Accounting, 1(2), 269-282.

Aaker, D. (1997). Manajemen Ekuitas Merek: Memanfaatkan Nilai dari Suatu Merek, Mitra Utama, Jakarta.

Herdioko, J. & Karisma, C. V. (2021). Pengaruh Media Sosial, Brand Infuencer dan Kesadaran Merek Terhadap Minat Beli di Marketplace Shopee pada Saat Pandemi Covid-19. Jurnal Riset Manajemen dan Bisnis, Vol. 16, No. 2.

Wijaya, I. M. (2013). The Influence of Brand Image, Brand Personality and Brand Awareness on Consumer Purchase Intention of Apple Smartphone. Jurnal EMBA, Vol.1 No. 4, 1562-1570.

Chi, H. K., Ren, H., & Yang, T. Y. (2009). The Impact of Brand Awareness on Consumer Purchase Intention: The Mediating Effect of Perceived Quality and Brand Loyalty. The Journal of International Management Studies, Vol 4 No. 1, 135-144.

Lee, J. E., Goh, M. L., & Mohd Noor, M. N. B. (2019). Understanding purchase intention of university students towards skincare products. PSU Research Review, 3(3), 161–178.

Rindell, A., & Iglesias, O. (2014). Context and time in brand image constructions. Journal of Organizational Change Management, 27(5), 756–768. doi:10.1108/jocm-09-2014-0172

Gligorijevic, B., & Leong, B. (2021). Trust, Reputation and the Small Firm: Building Online Brand Reputation for SMEs. Proceedings of the International AAAI Conference on Web and Social Media, 5(1), 494-497.

Doney, P., & Cannon, J. (1997). An examination of the nature of trust in buyer-seller relationships. Journal of Marketing, 61(2), 35-51.

Bennett, R., & Gabriel, H. (2001). Reputation, trust and supplier commitment: The case of shipping company/seaport relations. Journal of Business & Industrial Marketing, 16(6), 424–438.

Kim, S., & Park, H. (2013). Effects of various characteristics of social commerce (social commerce) on consumers’ trust and trust performance. International Journal of Information Management, 33(2), 318-332.

Maia, C., Lunardi, G., Longaray, A., & Munhoz, P. (2018). Factors and Characteristics That Influence Consumers’ Participation In Social Commerce. Revista de Gestão, 25(2), 1-18.

Jarvenpaa, S. L., Tractinsky, N., & Vitale, M. (2000). Consumer Trust In An Internet Store. Information Technology and Management, 1(1/2), 45–71. doi:10.1023/a:1019104520776

Ngo, H. M., Liu, R., Moritaka, M., & Fukuda, S. (2020). Effects of industry-level factors, brand credibility and brand reputation on brand trust in safe food: evidence from the safe vegetable sector in Vietnam. British Food Journal, 122(9), 2993–3007.

Lau, G. T. and Lee, S. H. (1999). Consumers' Trust in a Brand and the Link to. Brand Loyalty. Journal of Market Focused Management, 4:341-370.

Barber, B., & Gambetta, D. (1992). Trust: Making and Breaking Cooperative Relations. Contemporary Sociology, 21(3), 401.

Hassan, M., Iqbal, Z., & Khanum, B. (2018). The role of trust and social presence in social commerce purchase intention. Pakistan Journal of Commerce and Social Science, 12(1), 111–135.

McKnight,D.H.dan Chervany,N.L.(2002).What Trust Means In E-Commerce Customer Relationships: An Interdisciplinary Conceptual Typology. International Journal of Electronic Commerce,Vol.6 No.2,hal 35-59.

Kim, D., Ferrin, D, L., & Rao, H. R. (2009). Trust and Satisfaction, Two Stepping Stones for Successful E-Commerce Relationships: A Logitudinal Exploration. Information System Research, 20(2), p 237-257.

Kang, J.-Y. M., and K. K. Johnson. (2013). How Does Social Commerce Work for Apparel Shopping? Apparel Social E-Shopping with Social Network Storefronts. Journal of Customer Behaviour, 12 (1):53–72.

Mansour, K. B., Kooli, K., & Utama, R. (2014). Online trust antecedents and their consequences on purchase intention: an integrative approach. Journal of Customer Behaviour, 13(1), p 25-42.

Kim, H.-W., Xu, Y., & Gupta, S. (2012). Which is more important in Internet shopping, perceived price or trust?. Electronic Commerce Research and Applications, 11(3), 241–252.

Kim, D.J.,Ferrin, D.L.and Rao,H.R.(2008)A Trust-Based Consumer Decision-Making Model in Electronic Commerce: The Role of Trust, Perceived Risk, and Their Antecedents. Decision Support Systems,44, 544-564.

Davis, F. D. (1989). Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology. MIS Quarterly, 13(3), 319.

Escobar-Rodríguez, T., & Carvajal-Trujillo, E. (2013). Online Drivers Of Consumer Purchase Of Website Airline Tickets. Journal of Air Transport Management, 32 (8), 58–64.

Kotler, P. and Keller, K.L. (2012). Marketing Management. 14th Edition, Pearson Education.

Kotler, P. (2005). Manajemen Pemasaran Jilid 1. Gramedia.

Sekaran, U. (2006). Metode Penelitiaan Bisnis. Jakarta: Salemba Empat.

Maia, C. R., Lunardi, G. L., Dolci, D., & D’Avila, L. C. (2019). Competitive price and trust as determinants of purchase intention in social commerce. BAR - Brazilian Administration Review, 16(4). https://doi.org/10.1590/1807- 7692bar2019190074

Dabbous, A., Aoun Barakat, K., & Merhej Sayegh, M. (2020). Social commerce Success: Antecedents of Purchase Intention and the Mediating Role of Trust. Journal of Internet Commerce, 19(3), 262–297.

Ghozali, I. (2018). Aplikasi Analisis Multivariate dengan Program IBM SPSS 25. Badan Penerbit Universitas Diponegoro: Semarang.

Hair, J. F., Ringle, C. M., Danks, N. P., Hult, G. T. M., Sarstedt, M., & Ray, S. (2021). Partial Least Squares Structural Equation Modeling (PLS-SEM). Springer : Switzerland.

Chin, W. W. (1998). The Partial Least Squares Approach to Structural Equation Modeling. Modern Methods for Business Research, vol. 2, 295-336.

Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18(1), 39–50.

Hair Jr, J.F., Hult, G.T.M., Ringle, C.M. & Sarstedt, M. (2017). A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM). 2nd Edition, Sage Publications Inc., Thousand Oaks, CA.

Published
2023-05-31
How to Cite
TiffaErsantika Alhamdina, T., & Hartono, A. (2023). The Impact Of Brand Awareness, Brand Reputation, And Perceived Economic Benefits On Brand Trust And Online Purchase Intentions For Skintific Products On The Tiktok Shop Platform. International Journal of Science, Technology & Management, 4(3), 653-665. https://doi.org/10.46729/ijstm.v4i3.832
Section
Articles