The Effect Of Transformational Leadership On Organizational Citizenship Behavior And Nurse Loyalty As Intrvenning Variable (Empirical Study of Medical Employees at RSIA EB)
Abstract
The complexity of the duties of nurses providing medical and non-medical services to patients in hospitals make the nurse must work spontaneously and voluntarily and ready to help the interests of the hospital even work beyond formal standards, this behavior is called organizational citizenship behavior (OCB). This study aimed to analyze the direct and indirect effect of transformational leadership on organizational citizenship behavior (OCB) through the Variable of nurse loyalty. The research population was all medical employees, especially nurses, totaling 75 people and all population units were used as research respondents. Research Variable were measured using a Likert scale with five categories and were collected using a questionnaire distribution. After the data were collected and analyzed with PLS version 21 analysis. From the results of the study it was found that the direct influence of transformational leadership on nurse OCB behavior was lower than the indirect effect, namely the Variable of nurse loyalty. It can be concluded that the RSIA EB must consider the effect of transformational leadership on increasing nurse loyalty, so that the effect on nurse OCB behavior is higher.
Downloads
References
A. Haris, Rival Achmadi, Rizma Kartika, Sarah Fadilah Zein, Silvi Rahmadini, Siti Hanita, & Zahra Zaharani
Yusuf. (2020). Pengaruh Rekruitmen, Pelatihan Dan Pengembangan Terhadap Kinerja Karyawan Pt Bank
Danamon Indonesia Tbk. AKSELERASI: Jurnal Ilmiah Nasional, 2(3), 56–74.
https://doi.org/10.54783/jin.v2i3.114
Aldrin, N., & Yunanto, K. T. (2019). Job Satisfaction as a Mediator for the Influence of Transformational
Leadership and Organizational Culture on Organizational Citizenship Behavior. The Open Psychology Journal,
(1), 126–134. https://doi.org/10.2174/1874350101912010126
Algadri, R. A., Muis, M., & Munir, A. R. (2020). Transformational Leadership dan Budaya Organisasi terhadap
Organizational Citizenship Behavior dengan Kepuasan Kerja sebagai Variable Intervening. YUME: Journal of
Management, 3(3), 26–43. https://doi.org/10.37531/yum.v11.12
Ali, M. A. and T. Y. (2016). comImpact of leadership style on employee’s loyalty. Journal Of Business
Administration, 1(2), 164–177. Kepmimpinanr_loyalty_Anjam & Ali_2
Apriliyanti, Apriliyanti and Muhammad ramaditya, R. (2020). The Effect Of Loyalty, Job Satisfaction, And
Organizational Commitment To Organizational Citizenship Behavior ( Case Study at PT. Dipo Internasional
Pahala Otomotif , Pluit Branch ). http://repository.stei.ac.id/id/eprint/2798
Arikunto, S. (2010). Prosedur Penelitian Suatu Pendekatan Praktik. Jakarta Rineka cipta.
Bass, B. M. (1985). Leadership and performance beyond expectations (F. Press (ed.)). Free Press.
Bass, Bernard M. (1997). Does the Transactional - Transformational Leadership Paradigm Transcend
International Journal of Science, Technology & Management ISSN: 2722 - 4015
Organizational and National Boundaries?
American Psychologist, 52(2), 130–139. https://doi.org/10.1037/0003-066X.52.2.130
Bass, Bernard M. (1990). From transactional to determining for a group of loyal transformational leadership:
learning to followers, the direction, pace, and share vision. Organizational Dynamics, 18(3),19–32.
https://www.mcgill.ca/engage/files/engage/transformational_leadership_bass_1990.pdf
Becker, T. E., Randall, D. M., & Riegel, C. D. (1995). The Multidimensional View of Commitment and the
Theory of Reasoned Action: A Comparative Evaluation. Journal of Management, 21(4), 617–638.
https://doi.org/10.1177/014920639502100402
Behrangi, M., & Movahed Zadeh, A. (2011). Development of education management based on the relationship
between educational transitional leadership and organizational citizenship behavior of teachers. Quarterly
Journal of Education, 27(2), 30–37.
Bettencourt, L. A., Gwinner, K. P., & Meuter, M. L. (2001). A comparison of attitude, personality, and
knowledge predictors of service-oriented organizational citizenship behaviors. Journal of Applied Psychology,
(1), 29–41. https://doi.org/10.1037/0021-9010.86.1.29
Burns, J. (1978). Leadmhip. Harper & Row.
C. C. Chang, C. M. C. and C. A. C. (2010). The effect of TQM practices on employee satisfaction and loyalty in
government. Total Quality Management, 21(12), 1299–1314. https://doi.org/doi:10.1080/14783363.2010.530796
Chen, L., Zheng, W., Yang, B., & Bai, S. (2016). Transformational leadership, social capital and organizational
innovation. Leadership and Organization Development Journal, 37(7), 843–859.
https://doi.org/10.1108/LODJ-07-2015-0157
Ding, D., Lu, H., Song, Y., & Lu, Q. (2012). Relationship of Servant Leadership and Employee Loyalty: The
Mediating Role of Employee Satisfaction. IBusiness, 04(03), 208–215. https://doi.org/10.4236/ib.2012.43026
Gallos, J. V., & Schein, E. H. (2006). Organization Developmen. Jossey-Bass reader.
Getchell, E. H. (1975). Factors affecting employee loyalty. Factors Affecting Employee Loyalty, 1, 1–120.
https://studylib.net/doc/11358695/factors-affecting-employee--loyalty-by-edward-h.-getchell
Ghozali, I. (2017). Model Persamaan Struktural Konsep Dan Aplikasi Dengan Program AMOS 24. Semarang.
Badan Penerbit Universitas Diponegoro.
Hair, J., Black, W., Babin, B., & Anderson, R. (2009). Multivariate data analysis. Prentice Hall. London.
Harsey, Paul and Blanchard, K. (1990). Manajemen Perilaku Manusia: Pendayagunaan Sumber Daya
Manusia”, Terjemahan. Erlangga.
Hoor, E. ten. (2014). Unravelling Employer Loyalty: Employer: Employer loyalty and its effects on
commitment, job satisfaction, organizational citizenship behavior and turnover intention. Work-and
Organization Psychology, 1–48.
Huang, C., You, C., & Tsai, M. (2012). A multidimensional analysis of ethical climate, job satisfaction,
organizational commitment, and organizational citizenship behaviors. 19(4), 513–529.
Humphreys, J. H. (2005). Contextual implications for transformational and servant leadership.
A historical investigation. Management Decision, 43(10), 1410–1431.
https://doi.org/10.1108/00251740510634949
Husain, A. S. (2015). Penelitian bisnis dan manajemen menggunakan partial least squares (PLS) dengan smart
PLS 3.0,. Unversitas Brawijaya.
Kantor BPS Provinasi Riau. (2020). Jumlah Rumah Sakit Provinsi Riau. 2020.
Kumar, K., Bakhshi, A., & Rani, E. (2009). Linking the Big Five personality domains to Organizational
citizenship behavior. International Journal of Psychological Studies, 1(2), 73.
https://doi.org/10.5539/ijps.v1n2p73
Lian, L. K., & Tui, L. G. (2012). Leadership Styles and Organizational Citizenship Behavior :
The Mediating Effect of Subordinates ’ Competence and Downward Influence Tactics. Journal
of Applied Business and Economics, 13(2), 59–96. http://www.nabusinesspress.com/JABE/LianLK_Web13_2_.pdf
Listiya, R. (2021). Pengaruh Loyalitas Kerja, Kepribadian, Dan Kepuasan Kerja Terhadap Organizational
Citizenship Behavior (Ocb) Karyawan Di Lingkungan Perum Perhutani Kph Pemalang. [Universitas Pancasakti
Tegal.]. http://repository.upstegal.ac.id/id/eprint/3280
Nugraha, A. P. (2021). The Effect Of Transformational Leadership Style, Transactional Leadership And
Charismatic Leadership On Organizational Citizenship Behavior (Ocb) with Working Culture as an Intervening
Variable . Conference Series, 3(2), 100–112. https://doi.org/10.34306/conferenceseries.v3i2.469
Nyakundi, W., Nyoni, J., Dandira, M., Chufama, M., Kandjinga, E., & Jeremiah, A. (2021). Achieving High
International Journal of Science, Technology & Management ISSN: 2722 - 4015
Employee Performance through Transformational Leadership in the Banking Sector. International Journal of
Research and Innovation in Social Science (IJRISS) |Volume V, Issue I, January 2021|ISSN 2454-6186, 5(1),
–466.
Okon, U. A., Victor, A. C., & Ikechukwu, A. E. (2018). Employee Loyalty and Organizational Citizenship
Behaviour in the Port Harcourt Area Command of the Nigeria Police Force. International Journal of Business,
Economics and Management, 5(6), 135–145. https://doi.org/10.18488/journal.62.2018.56.135.145
Organ, D. W. (1988). Organizational citizenship behavior: The good soldier syndrome. Lexington Books.
Organ, Dennis W. (1997). Organizational Citizenship Behavior : It ’ s Construct Clean-Up Time Organizational
Citizenship Behavior : It ’ s Construct Clean-Up Time. Human Performance, January 2012, 37–41.
https://doi.org/10.1207/s15327043hup1002
Podsakoff, P. M., Mackenzie, S. B., & Bommer, W. H. (1996). Transformational Leader Behaviors and
Substitutes for Leadership as Determinants of Employee Satisfaction, Commitment, Trust, and Organizational
Citizenship Behaviors The Dangers of Poor Construct Conceptualization View project Off duty deviance View
proj. Journal of Management, 22(2), 259–298. https://www.researchgate.net/publication/270726799
Purwanto, A., Purba, J. T., Bernarto, I., & Sijabat, R. (2021). Effect of Transformational Leadership, Job
Satisfaction, and Organizational Commitments on Organizational Citizenship Behavior. Inovbiz: Jurnal Inovasi
Bisnis, 9(1), 61. https://doi.org/10.35314/inovbiz.v9i1.1801
Pusparisa, Y. (2020). Jumlah Rumah Sakit Umum di Indonesia. Https://Databoks.Katadata.Co.Id/, September,
R. C. Liden, S. J. Wayne, H. Z. and D. H. (2008). Servant Leadership: Development of a Multidimensional
Measures and Multilevel Assessment. The Leadership Quarterly, 19(2), 161–177.
https://doi.org/doi:10.1016/j.leaqua.2008.01.006
Robbins S.P. (2006). Perilaku Organisasi, Edisi Terjemahan. PT. Indeks Kelompok Gramedia.
Robbins S.P and Judge T.A. (2006). Perilaku Organisasi (K3 16, Bah, Vol. 1). Salemba Empat.
Robbins S.P and Judge T.A. (2013). Organizational behavior (13th ed.). Inc., publishing as Prentice Hall.
Rusdiyanto, W., & Riani, A. L. (2015). Pengaruh Transformational Leadership Dan Transaksional Terhadap
Kepuasan Kerja Dan Organizational Citizenship Behavior. Jurnal Econimia, 11(2), 161–168.
Saydam, G. (2000). Manajemen Sumber Daya Manusia, Suatu Pendekatan Mikro. Jakarta Djambatan.
Sekiguchi, T., Burton, J. P., & Sablynski, C. J. (2008). The role of job embeddedness on employee performance:
The interactive effects with leader-member exchange and organization-based self-esteem. Personnel Psychology,
(4), 761–792. https://doi.org/10.1111/j.1744-6570.2008.00130.x
Septiani, M. I. (2019). Loyalty, Organizational Commitment and Organizational Citizenship Behavior for
Employees. International Journal of Research Publications, 43(1), 1–10. https://ijrp.org/paper-detail/878
Shofiyuddin, M., Pekalongan, U., Khotimah, N., Batang, S., & Tengah, J. (2021). The Effect Of
Transformational Leadership, Job Satisfaction, And Organizational Commitments Toward Organizational
Citizenship Behavior Of Indonesian Senior High School Teachers. İlköğretim Online, 20(3), 177–185.
https://doi.org/10.17051/ilkonline.2021.03.17
Sloat, K. C. M. (2012). Organizational Citizenship. The Encyclopedia of Human Resource Management, 336–
https://doi.org/10.1002/9781118364741.ch65
Soegandhi, V. M., Sutanto, E. M., & Setiawan, R. (2013). Pengaruh Kepuasan Kerja dan Loyalitas Kerja
Terhadap Organizational Citizenship Behavior Pada Karyawan PT Surya Timur Sakti Jatim. Volume 1. Nomor
Program Manajemen Bisnis, Program Studi Manajemen. Universitas Kristen Petra. Jurnal AGORA, 1(1).
Solomon, C. (1992). The loyalty Factor. In Personnel Journal, 71(9), 52–62.
Steers;, L. . P. R. M. (1991). Motivation and work behavior (7th ed). McGraw-Hill/Irwin.
Stoner, J. A. F., Bakowatun, W. W., Molan, B., & Freeman, R. E. (1994). Manajemen, terjemahan (5th ed.).
Intermedia.
Trung, D. B. (2014). Factors on Employee Loyalty in Hoang Phuc Company. Bachelor’s Thesis , University of
Applied Sciences International Business/ International Trade.
Turkyilmaz, A., Akman, G., Ozkan, C., & Pastuszak, Z. (2011). Empirical study of public sector employee
loyalty and satisfaction. Industrial Management and Data Systems, 111(5), 675–696.
https://doi.org/10.1108/02635571111137250
Vigoda, Eran,. Golembiewski, R. T. (2001). Citizenship Behavior and the Spirit of New Managerialism: A
Theoretical Framework and Challenge for Governance. The American Review of Public Administration, 31(3),
–295. https://doi.org/https://doi.org/10.1177/02750740122064956.
