Polytechnic Management Information System For Academic Service Quality Improvement (Analytical Descriptive at the Study Program Level at the Bandung State Polytechnic)

  • Siswoyo Siswoyo Universitas Islam Nusantara, Jawa Barat Indonesia
  • Achmad Sanusi Universitas Islam Nusantara, Jawa Barat Indonesia
  • Yosal Iriantara Universitas Islam Nusantara, Jawa Barat Indonesia
  • Ujang Nurjaman Universitas Islam Nusantara, Jawa Barat Indonesia
Keywords: Management Information System, Total Quality Management, Integration Services.


The Management Information System (MIS) in Higher Vocational Education such as Polytechnics functions to coordinate and monitor the planning, implementation, and evaluation of education activities, especially at the study program level. The current MIS serves BAAK’s data and information needs, reporting for internal management and providing PD-DIKTI Database. MIS has not fully served the needs of internal customers. The aim of this research is to describe in depth the process of planning and evaluating MIS at the study program level. This research is limited to MIS academic services and support preparation for study program’s accreditation of BAN-PT. The theoretical study is supported by theological foundation of Al Qur’an and Hadits, the philosophical constructivism and the theory of Total Quality of Management (TQM). This research uses a qualitative descriptive approach, explore deeply into the data and information needs for students, lecturers, study program, and BAAK. The informant involved internal Polban namely BAAK’s person, head of department and study program, lecturers and students, reviewing statute documents, strategic plans, academic regulation, laws and government’s regulations related to polytechnic’s management. This research reveals that the current MIS program is not based on customer’s needs yet by paying attention to business processes in planning, implementing, and evaluating teaching and learning process. MIS in implemented stage solely for BAAK needs, does not yet serve data needs for study programs, lecturers and students, including not yet supports the preparations of program study’s accreditation by BAN-PT. Customers are still difficult to get the information needed. The results of the evaluation show that there is a gap between data and information due to several inhibiting factors and a management system that is not yet based on complete data. The novelty of this research is MIS which is integrated with the current management system. MIS is designed comprehensively, not partially on project based. The conclusion is that the MIS program must be designed in the form of grand design that maps all data and information needs for internal and external customers which is customers oriented. MIS implantation will be successful if it is supported by socialization for customers, integrating existing MISs including databases and online communication networks, adequacy of MIS infrastructure include hardware, bandwidth capacity and high speed accessibility of information.


Download data is not yet available.


[1] Permenristekdikti, “Standards of higher education,” Curr Sci, vol. 97, no. 9, hal. 1276, 2009.
[2] J. R. G. Steven R. Gordon, Information Systems: A Management Approach, 3rd Edition. 2004.
[3] sukmadinata, “Metode Penelitian Pendidikan.”
[4] R. Putri, “Journal of Non-Formal Education and,” J Nonform Educ Community Empower, vol. 5, no. 1, hal. 9–15, 2016.
[5] Presiden RI, “Undang- Undang No 20 Tahun 2003,” Zitteliana, 2003.
[6] Kementrian Hukum dan HAM, “UU RI No. 12/2012 tentang Pendidikan Tinggi,” Undang Undang, hal. 18, 2012.
[7] Undang-Undang, “UU Nomor 19 Tahun 2016 Tentang Perubahan Atas UU Nomor 11 Tahun 2008 Tentang Informasi dan transaksi Elektronik Pasal 1 Angka 5,” vol. 10, no. 4, hal. 1–14, 2021.
[8] M. Tribus, Total Quality Management in education. 2010.
[9] E. D. Darmawan, S. Trisnamansyah, dan A. Sudrajat, “Effectiveness of training and coaching strengthening entrepreneurship in improving youth business competence ( Descriptive Study At The Bandung City Youth And Sports Office ),” no. 1, hal. 1348–1357, 2021, [Daring]. Tersedia pada: https://ijersc.org/index.php/go/article/view/220/196.
[10] S. D. C. Stanley Davis, Quality Management for Organizational Excellence: Introduction to Total Quality, 6th Edition. 2010.
[11] W. S. U. Leonard Jessup, Information Systems Today: Managing in the Digital World, 3rd Edition. 2008.
[12] S. P. Mutu, “Peraturan akademik politeknik negeri bandung,” 2012.
[13] Akdon, “Strategic Management for Educational Management (Manajemen Strategik untuk Manajemen Pendidikan),” Bandung Alf, vol. 20, no. 5, hal. 40–3, 2007, [Daring]. Tersedia pada: https://books.google.co.id/books?id=D9_YDwAAQBAJ&pg=PA369&lpg=PA369&dq=Prawirohardjo,+Sarwono.+2010.+Buku+Acuan+Nasional+Pelayanan+Kesehatan++Maternal+dan+Neonatal.+Jakarta+:+PT+Bina+Pustaka+Sarwono+Prawirohardjo.&source=bl&ots=riWNmMFyEq&sig=ACfU3U0HyN3I.
[14] M. Pendidikan, D. A. N. Kebudayaan, dan R. Indonesia, “No Title Permendikbud No. 63 Tahun 2014,” 2014.
How to Cite
Siswoyo, S., Sanusi, A., Iriantara, Y., & Nurjaman, U. (2022). Polytechnic Management Information System For Academic Service Quality Improvement (Analytical Descriptive at the Study Program Level at the Bandung State Polytechnic). International Journal of Science, Technology & Management, 3(3), 774-784. https://doi.org/10.46729/ijstm.v3i3.517