The Influence of Work Engagement on Employee Performance at PT. Telkom Indonesia Tbk., Witel Malang Through Organizational Citizenship Behavior as a Mediation Variable
Abstract
Companies engaged in the service sector are strongly influenced by employee performance. The company will always try to develop employee performance so that company goals can be achieved. Getting employees who have high performance for the company is not an easy thing because it takes several factors that need to be contributed by employees to the company, including work engagement and organizational citizenship behavior. This study uses a quantitative research approach with analysis. The type of research used is explanatory research with survey methods. Data obtained through participant observation, interviews, and filling out questionnaires to a sample of 40 employees of PT. Telkom Indonesia Tbk., Witel Malang using a saturated sample from the customer care department. The instrument which consists of 18 statement items uses a Likert scale and five alternative answers. With the results of data analysis, it can be seen that work engagement affects employee performance through organizational citizenship behavior. While the work engagement variable does not directly affect employee performance
Downloads
References
K. Sopyan and E. Ahman, “Pengaruh Budaya Organisasi, Kepuasan Kerja, dan Keterikatan Karyawan (Employee Engagement) terhadap Kinerja Karyawan di Dinas Perhubungan, Komunikasi dan Informatika (Dishubkominfo) Kabupaten Sukabumi,” 2015.
N. S. Rachmaliya and H. Efendy, “Analysis of Employee Performance, Organization Culture, Work Satisfaction and Organization Commitment,” Human Resource Research, vol. 1, no. 1, p. 41, Sep. 2017, doi: 10.5296/hrr.v1i1.11740.
H. T. M. Van and F. M. Nafukho, “Employee engagement antecedents and consequences in Vietnamese businesses,” European Journal of Training and Development, vol. 44, no. 2–3. Emerald Group Holdings Ltd., pp. 89–103, Apr. 21, 2020. doi: 10.1108/EJTD-03-2019-0036.
“Armstrong’s Handbook Of Human Resource Management Practice i.” [Online]. Available: www.koganpage.com
A. M. Saks, “Antecedents and consequences of employee engagement,” Journal of Managerial Psychology, vol. 21, no. 7, pp. 600–619, Oct. 2006, doi: 10.1108/02683940610690169.
B. Nur Tanjung, Y. Rahman, A. Tata Suryana, W. Tune Sumar, A. Mufid, and A. Purwanto, “The Influence of Transformational Leadership, Job Satisfaction and Organizational Citizenship Behavior on the Performance of Islamic School Teachers,” 2020. [Online]. Available: https://ssrn.com/abstract=3714043
T. Thiruvenkadam, M. I. Yabesh, and A. Durairaj, “Organizational Citizenship Behavior: Its Definitions And Dimensions,” International Serial Directories. GE-International Journal of Management Research, vol. 46, 2017, [Online]. Available: www.aarf.asiaEmail
J. Kumari, R. Prakash, &dr U. Solanki, and A. Sridhar, “Title and Author A Study of Insurance Penetration, Perception of Insured on Demographic Basis in Rajasthan " I Impact Of Employee Engagement On Organization Citizenship Behaviour,” 2014.
Y. Dharma, “The effect of work motivation on the employee performance with organization citizenship behavior as intervening variable at bank aceh syariah,” in Emerald Reach Proceedings Series, vol. 1, Emerald Group Holdings Ltd., 2018, pp. 7–12. doi: 10.1108/978-1-78756-793-1-00065.
M. Ekonomi and D. Manajemen, “Pengaruh Employee Engagement Dan Modal Sosial Terhadap Kinerja Karyawan Dengan Ocb (Organizational Citizenship Behaviour) Sebagai Mediasi (Studi pada Bank Jateng Kantor Pusat ),” 2015.
C. v Latupapua, N. C. Lewaherilla, A. Risambessy, J. Manajemen, F. Ekonomi, and D. Bisnis, “Peran Organizational Citizenship Behavior sebagai Mediasi Kepercayaan Organisasional dan Perilaku Berbagi Pengetahuan Role of The Organizational Citizenship Behavior as Mediation of Organizational Trust and Knowledge Sharing Behavior,” Jurnal Konsep Bisnis dan Manajemen), vol. 6, no. 2, pp. 2407–263, doi: 10.31289/jkbm.v6i2.3753.
C. F. Chiang and T. S. Hsieh, “The impacts of perceived organizational support and psychological empowerment on job performance: The mediating effects of organizational citizenship behavior,” International Journal of Hospitality Management, vol. 31, no. 1, pp. 180–190, Mar. 2012, doi: 10.1016/j.ijhm.2011.04.011.
S. Nurnaningsih, “Economic Education Analysis Journal Pengaruh Kepuasan Kerja, Motivasi Kerja Dan Komitmen Organisasi Terhadap Kinerja Melalui Organizational Citizenship Behavior (Ocb) Sebagai Variabel Intervening Info Artikel,” 2016, [Online]. Available: http://journal.unnes.ac.id/sju/index.php/eeaj
A. T. Devi, “The Relationship Between Sense Of Community And Agreeableness With Prosocial Behavior Among Member Of Young On Top (Yot),” 2017.
