Psychological Contract Theory Relation to Organizational Citizenship Behavior (OCB) of Flight Attendants
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Abstract
In service organizations such as airlines, flight attendants as one of the components that play a direct role in serving the needs of passengers during flights are required to work independently without supervision and have confidence in carrying out job demands since they are accepted as employees. The agreement formed between the flight attendant and the airline is the initial motivation and trust given by the airline to flight attendants as employees known as psychological contracts. A high psychological contract with a reciprocal relationship where the flight attendant's expectations are fulfilled by the airline will make the flight attendant feel valued for her work and empowered. This feeling raises the motivation of flight attendants as employees to be more active by showing OCB. OCB is the behavior of flight attendants as individuals voluntarily outside of their formal job descriptions to support the advancement of the airline where they work. In this article, psychological contracts are an important factor in the growth of OCB in flight attendants, such as arriving to work early, helping coworkers or new employees who are experiencing difficulties, and contributing more to activities organized by airlines.
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References
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[2] Asmony, T., Nurmayanti, S., and Makiah. 2018. Effect of Work Life Balance, Workplace Spirituality of Organizational Citizenship Behavior (OCB) Through Organizational Commitment as Intervening Variables (Study on Teacher Generation Y In Islamic Boarding School District West Lombok, Indonesia). International Journal of Economics, Commerce and Management United Kingdom, VI (7): 776-800.
[3] Barling, J., and Cooper, C.L. 2008. The SAGE Handbook of Organizational Behavior, Volume One-Micro Approaches. SAGE Publications Ltd.
[4] Bateman, TS and Organ, DW. 1997. Job Satisfaction and Good Soldier: The Relationship between Affect and Employee Citizenship. Academy of Management Journal.
[5] Brown, SP and Robert A. Peterson. 1993. “Antecedents and Consequences of Alessperson Job satisfaction: Meta-analysis and assessment of Causal Effect.” Journal of Marketing Research 30 (February): 63-77.
[6] Chompookum, D. and Derr, C. B. 2004. The Effects of Internal Career Orientations on
Organizational Citizenship Behavior in Thailand, Career Development International. 9(4): 406-423.
[7] Conway and Briner. 2005. Understanding Psychological Contracts at Work. New York: Oxford University.
[8] Davis, K. 1985. Behavior in Organizations. Jakarta: Erlangga.
[9] De Vos, AS and Schulze, S. 2002. The Sciences and The Professions. In De Vos, AS, Strydom, H. Fouché, CB, & Delport, CSL Research at The Grass Roots for The Social Sciences and Human Service Professions. 2nd ed. Pretoria: JL Van Schaik Publishers.
[10] Dijke, V. Marius, Cremer, D., Mayer, DM and Quaquebeke, N. 2012. When Does Procedural Fairness Promote Organizational Citizenship Behavior: Integrating Empowering Leadership Types in Relational Justice Models, Organizational Behavior and Human Decision Processes.17(2): 235-248.
[11] Dyne, LV, Cummings, LL, and Parks, JM 1995. Extra-Role Behavior: In Pursuit of Construct and Definitional Clarity. Research in Organization Behavior, 17: 215-285.
[12] Ghorbanifar, M., and Azma, F. 2014. Workplace Spirituality and Organizational Citizenship Behavior: Evidence from Banking Industry. Management Science Letters. 4: 1685-1692.
[13] Haryati, DN 2019. The Influence of Motivation and Personality on Organizational Citizenship Behavior. with Organizational Culture as Moderating Variable. Maksipreneur Journal. 9(1): 28-40.
[14] Huang, J., Jin, B. & Yang, C. 2004. Satisfaction with Business-to-Employee Benefit
Systems and Organizational Citizenship Behavior: An Examination of Gender Differencess, International Journal of Manpower. 25(2): 195-210.
[15] Hutagaol, JD, Wibowo, MA, and Santoso, TD. 2013. Comparison of Critical Path Method (CPM), Precedence Diagram Method (PDM), and Line of Balance (LOB) Against Repetitive Projects. Journal of Civil Engineering Works. 2(1): 205-227.
[16] Katz, D. and R. Kahn. 1996. The Social Psychology of Organizations. New York: Wiley
Publishing Co.
[17] Levinson, H., Price, CR, Munden, KJ and Solley, CM. 1962. Men, Management and Mental Health. Harvard University Press, Cambridge, MA.
[18] Lind, EA and Tyler, TR 1988. The Social Psychology of Procedural Justice. NY: Plenum. Translated into Japanese, Tokyo: Tuttle-Mori Publishing.
[19] Luthans, F., and Youssef, CM. 2007. Emerging Positive Organizational Behavior. Journal of Management. 33(3): 321-349.
[20] Luthans, Fred. 2011. Organizational Behavior. Yogyakarta: Penerbit Andi.
[21] Mathis, RL and JH Jackson. 2006. Human Resource Management: Human Resource Management. Dian Angelia's translation. Jakarta: Salemba Empat.
[22] Nimram, U. 2011. Relationships between Individual Characteristics of Employees and
Organizational Climate with Organizational Citizenship Behavior (OCB), Journal of Basic and Applied Scientific Research. 1(11): 2310-2313.
[23] Nukpit, F. 2016. Alloys Successfully Passed the Stewardess Selection. Yogyakarta: Araska
[24] Oktaviani, A., Fauziah, N. 2017. The Relationship Between Psychological Contracts and Organizational Citizenship Behavior in Semarang Post Office Employees. Journal of Empathy. 6(1): 21-26.
[25] Organs, D. W 1988. Organizational Citizenship Behavior: The Good Soldier Syndrome. Lexington, MA: Lexington Books.
[26] Organ, D. W 1997. Organizational Citizenships Behavior: It's Construct Cleanup Time. Human Performance. 10(2): 85-97.
[27] Organ, D. W., Podsakof, M.P., and MacKenzie, B. S. 2006. Organizational Citizenship
Behavior. USA: Sage Publications, Inc.
[28] Petersitzke, M. 2009. Supervisor Psychological Contract Management. Springer Science & Business Media.
[29] Robbins, S.P, and Timothy A. Judge. 2016. Organizational Behavior. Edition 16.
Jakarta: Salemba Empat.
[30] Rousseau, D. M and Parks, I. M 1993. The Contracts of Individuals and Organizations. Research in Organizational Behavior. 15: 41-43.
[31] Sager, Jeffrey K., 1994, A Structural Model Depecting Salespeople's Job Stress. Journal of the Academy of Marketing Science, 22 (Winter): 74-84.
[32] Saleem, S. and Amin, S. 2013. The Impact of Organizational Support for Career Development and Supervisory Support on Employee Performance: An Emperical Study from Pakistani Academic Sector. European Journal of Business and Management. 5(5): 194-207.
[33] Sarmawa, I. W. G. 2015. Commitment & Competency as a Predictor and Its Effect on The Performance. A Study of Private Vocational High Schools in Klungkung Recency Bali. International Journal of Economics, Commerce and Management United Kingdom, Vol. III.
[34] Singh, A. K, and Singh, A. 2010. Career Stage and Organizational Citizenship Behavior Among Indian Managers. Journal of the Indian Academy of Applied Psychology, 36(2): 268-275.
[35] Stamper, CL and Dyne, LV 2001. Work Status and Organizational Citizenship Behavior: A Field Study of Restaurant Employees. Journal of Organizational Behavior. 22(5): 517-536.
[36] Titisari, P. 2014. The Role of Organizational Citizenship Behavior. Bandung: Media Discourse Partners.
[37] Tyler, TR and Lind, EA. 1992. A Relational Model of Authority in Groups, Advances
in Experimental Social Psychology. 25(2): 115-191.
[38] Tyler, TR, Huo, YJ and Lind, EA 1999. The Two Psychologies of Conflict Resolution:
Differing Antecedents of Pre-Experience Choices and Post-Experience Evaluations, Group Processes and Intergroup Relations, 2(2): 99-118.
[39] Tziner, A., and Sharoni, G. 2014. Organizational Citizenship Behavior, Organizational Justice, Job Stress, and Work Family Conflict: Examination of Their Interrelationships with Respondents from A Non-Western Culture. Journal of Work and Organizational Psychology. 30(1): 35-42.
[40] Wong, CS, Law, KS, and Wong, P. M 2004. Development and Validation of a Forced
Choice Emotional Intelligence for Chinese Respondents in Hong Kong, Asia Pacific Journal of Management. 21(4): 535-559.
[41] Xander D. L, Blomme R. J, and Bal, P. M. 2011. Psychological Contract and Organizational Citizenship Behavior: A New Deal for New Generations? In Joseph S. Chen (ed.). Advances in Hospitality and Leisure, Cambridge: Emerald Group Publishing Limited, pp.109-130.
[42] Yadav, P., and Punia, B. K. 2013. Organizational Citizenship Behavior: A Review of Antecedence, Correlates, Outcomes, Future Research Directions. IJHPD. 2(2).
Published
2022-01-09
How to Cite
Teguh Setiawan Wibowo. (2022). Psychological Contract Theory Relation to Organizational Citizenship Behavior (OCB) of Flight Attendants. International Journal of Science, Technology & Management, 3(1), 144-152. https://doi.org/10.46729/ijstm.v3i1.445
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