The Comparison Of Service Quality For Bpjs And Non Bpjs Users In Batam Health Facilities
Abstract
BPJS and Non BPJS dependent patients have the same rights as other general patients to receive satisfying
services just like other health care facilities. Considering that, this new program from the government in the
health sector is aimed at controlling the quality and costs of health, so that it can be accessed by all levels of
society, as well as having good prospects for hospitals and other health care facilities. Thus, hospitals are
responsible for being able to provide satisfying and quality services so that they can be chosen by the
community, both BPJS and non BPJS participants. The purpose of this study was to compare the quality of
BPJS and Non BPJS dependent health services on the satisfaction of inpatients in health care facilities in
the Riau Archipelago. This type of research is quantitative using a cross-sectional approach. The sample in
this study was 60 people. The instrument used is a questionnaire. Data analysis in this study used the
independent t-test. The results of the study found that there were significant differences between the quality
of health services for the BPJS and Non BPJS respondent groups. And there is a significant difference
between the satisfaction of inpatients in the BPJS and Non BPJS respondent groups. It is hoped that this
research can be a reference for future research.
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References
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