Antecendents Of Hotel Performance With Organizational Ambidexterity As Mediation On Employee of Three Star Hotels In Special Region Of Jakarta
Keywords:
Hotel, Performance, Ambidextrous Leadership, Ambidextrous organizational Culture, High Performance Work System, HR Flexibility and Organizational ambidexterity.
Abstract
The research aims to test and analyze the factors that influence Hotel Employee performance among 3 star hotel employees in Jakarta The unit of analysis is 322 individual employees who work for employees from 10 3-star hotels in Jakarta. Cross-sectional and one-shot data collection was carried out through structured questionnaires distributed via Google Form and also directly. Asymmetric causal research design using quantitative methods. The proposed model includes 123 hypotheses and is tested using Structural Equation Modeling (SEM). The majority of respondents were women aged 20-24 years, with contract employee status, staff positions, working period of less than 5 years with a high school/vocational school/equivalent education level. The results of the test found that Ambidextrous Leadership, Ambidextrous Organizational Culture and Organizational Ambidexterity had a positive influence on Hotel performance while Organizational Ambidexterity had a positive influence from Ambidextrous Leadership and Ambidextrous Organizational Culture The research results can help deepen understanding of the complexity of the relationship between HR Flexibility, ambidextrous, amdixterous leadership and High Performance Work Leadership System on Hotel Employee Performance through organizational Ambidexterity.
Downloads
Download data is not yet available.
References
(1) Chathoth, P., Altinay, L., Harrington, R., Okumus, F., & Chan, E. (2013). Co-production versus co-creation: A process based continuum in the hotel service context. International Journal of Hospitality Management, 32, 11–20. https://doi.org/10.1016/j.ijhm.2012.03.009
(2) Wang, C.-H., Chen, K.-Y., & Chen, S.-C. (2012). Total Quality Management, Market Orientation and Hotel Performance: The Moderating Effects of External Environmental Factors. International Journal of Hospitality Management, 31, 119–129. https://doi.org/10.1016/j.ijhm.2011.03.013
(3) Zaragoza-Sáez, P., Marco-Lajara, B., Úbeda-García, M., & Encarnacion, M.-M. (2024). Exploratory and co-exploratory innovation. The mediating role of digitalization on competitiveness in the hotel industry. Technological Forecasting and Social Change, 199, 123069. https://doi.org/10.1016/j.techfore.2023.123069
(4) Tomal, D. R., & Jones Jr, K. J. (2015). A comparison of core competencies of women and men leaders in the manufacturing industry. The Coastal Business Journal, 14(1), 2.
(5) Gavrea, C., Ilies, L., & Stegerean, R. (2011). Determinants of organizational performance: The case of Romania. Management & Marketing, 6(2).
(6) Shariff, F., & Sharma, M. . (2019). Performance Measurement in Hotel Industry- Review of Literature. JETIR, 6(6).
(7) Du Toit, A. (2016). Using environmental scanning to collect strategic information: A South African survey. International Journal of Information Management, 36, 16–24. https://doi.org/10.1016/j.ijinfomgt.2015.08.005
(8) Voss, G., & Voss, Z. (2013). Strategic Ambidexterity in Small and Medium-Sized Enterprises: Implementing Exploration and Exploitation in Product and Market Domains. Organization Science, 24, 1459–1477. https://doi.org/10.1287/orsc.1120.0790
(9) Rosing, K., & Zacher, H. (2017). Individual ambidexterity: the duality of exploration and exploitation and its relationship with innovative performance. European Journal of Work and Organizational Psychology, 26(5), 694–70
(10) Günsel, A., Altındağ, E., Keçeli, S., Kitapci, H., & Hızıroğlu, M. (2017). Antecedents and consequences of organizational ambidexterity: The moderating role of networking. Kybernetes, 47. https://doi.org/10.1108/K-02-2017-0057
(11) O’Reilly, C., & Tushman, M. (2013). Organizational Ambidexterity: Past, Present and Future. SSRN Electronic Journal, 27. https://doi.org/10.2139/ssrn.2285704
(12) Kafetzopoulos, D., & Cindy, L. (2021). Organizational ambidexterity: antecedents, performance and environmental uncertainty. Business Process Management Journal, ahead-of-p. https://doi.org/10.1108/BPMJ-06-2020-030
(13) Stokes, P., Moore, N., Moss, D., Mathews, M., Smith, S., & Liu, Y. (2015). The Micro-Dynamics of Intraorganizational and Individual Behavior and Their Role in Organizational Ambidexterity Boundaries. Human Resource Management, 54. https://doi.org/10.1002/hrm.21690
(14) Çelik, D., & Uzunçarşılı, Ü. (2023). Is the Effect of Organizational Ambidexterity and Technological Innovation Capability on Firm Performance Mediated by Competitive Advantage? An Empirical Research on Turkish Manufacturing and Service Industries. SAGE Open, 13(4), 2158244023120637
(15) Abd El Majid, E., & Cohen, A. (2015). The role of values and leadership style in developing OCB among Arab teachers in Israel. Leadership & Organization Development Journal, 36(3), 308-327.
(16) Wang, C. L., & Rafiq, M. (2014). Ambidextrous organizational culture, Contextual ambidexterity and new product innovation: a comparative study of UK and C hinese high‐tech Firms. British Journal of Management, 25(1), 58–76.
(17) Lee, J., Seo, Y., Jeung, W., & Kim, J. (2017). How ambidextrous organizational culture affects job performance: A multilevel study of the mediating effect of psychological capital. Journal of Management & Organization, 25, 1–16. https://doi.org/10.1017/jmo.2017.38
(18) Úbeda-García, M., Claver-Cortés, E., Marco-Lajara, B., García-Lillo, F., & Zaragoza-Sáez, P. C. (2018). Continuous innovation in the hotel industry. International Journal of Contemporary Hospitality Management, 30(12), 3609–3631. https://doi.org/10.1108/IJCHM-06-2017-032
(19) Patel, P., Messersmith, J., & Lepak, D. (2013). Walking the Tightrope: An Assessment of the Relationship between High-Performance Work Systems and Organizational Ambidexterity. The Academy of Management Journal, 56, 1420–1442. https://doi.org/10.5465/amj.2011.0255
(20) Rabl, T., Jayasinghe, M., Gerhart, B., & Kühlmann, T. (2015). A Meta-Analysis of Country Differences in the High-Performance Work System-Business Performance Relationship: The Roles of National Culture and Managerial Discretion. Journal of Applied Psychology, forthcomin. https://doi.org/10.1037/a0037712
(21) Kellner, A., Townsend, K., & Wilkinson, A. (2016). The Mission or the Margin? A high performance work system in a non-profit organisation. The International Journal of Human Resource Management, 28. https://doi.org/10.1080/09585192.2015.1129636
(22) Úbeda-García, M., Claver-Cortés, E., Marco-Lajara, B., & Zaragoza-Sáez, P. (2017). Human resource flexibility and performance in the hotel industry. Personnel Review, 46(4), 824–846. https://doi.org/10.1108/PR-12-2015-0315
(23) Katou, A. A., Kafetzopoulos, D., & Vayona, A. (2023). Investigating the Serially Mediating Mechanisms of Organizational Ambidexterity and the Circular Economy in the Relationship between Ambidextrous Leadership and Sustainability Performance. Sustainability, 15(10), 7937
(24) Sekaran, U., & Bougie, R. (2020). Research methods for business: A skill building approach. John Wiley & Sons
(25) Mohammed, D. T., & Mohammed, N. J. (2021). The relationship between Ambidextrous Leadership Behaviors and strategic supremacy Research analysis in the Ministry of Construction, Housing, Municipalities and Public Works. Turkish Journal of Computer and Mathematics Education (TURCOMAT), 12(12), 4743–4752.
(26) Pnevmatikoudi, K., & Stavrinoudis, T. (2016). Classification of hotel performance measurement indicators presented in international scientific research. European Journal of Tourism Research, 12, 82–98.
(2) Wang, C.-H., Chen, K.-Y., & Chen, S.-C. (2012). Total Quality Management, Market Orientation and Hotel Performance: The Moderating Effects of External Environmental Factors. International Journal of Hospitality Management, 31, 119–129. https://doi.org/10.1016/j.ijhm.2011.03.013
(3) Zaragoza-Sáez, P., Marco-Lajara, B., Úbeda-García, M., & Encarnacion, M.-M. (2024). Exploratory and co-exploratory innovation. The mediating role of digitalization on competitiveness in the hotel industry. Technological Forecasting and Social Change, 199, 123069. https://doi.org/10.1016/j.techfore.2023.123069
(4) Tomal, D. R., & Jones Jr, K. J. (2015). A comparison of core competencies of women and men leaders in the manufacturing industry. The Coastal Business Journal, 14(1), 2.
(5) Gavrea, C., Ilies, L., & Stegerean, R. (2011). Determinants of organizational performance: The case of Romania. Management & Marketing, 6(2).
(6) Shariff, F., & Sharma, M. . (2019). Performance Measurement in Hotel Industry- Review of Literature. JETIR, 6(6).
(7) Du Toit, A. (2016). Using environmental scanning to collect strategic information: A South African survey. International Journal of Information Management, 36, 16–24. https://doi.org/10.1016/j.ijinfomgt.2015.08.005
(8) Voss, G., & Voss, Z. (2013). Strategic Ambidexterity in Small and Medium-Sized Enterprises: Implementing Exploration and Exploitation in Product and Market Domains. Organization Science, 24, 1459–1477. https://doi.org/10.1287/orsc.1120.0790
(9) Rosing, K., & Zacher, H. (2017). Individual ambidexterity: the duality of exploration and exploitation and its relationship with innovative performance. European Journal of Work and Organizational Psychology, 26(5), 694–70
(10) Günsel, A., Altındağ, E., Keçeli, S., Kitapci, H., & Hızıroğlu, M. (2017). Antecedents and consequences of organizational ambidexterity: The moderating role of networking. Kybernetes, 47. https://doi.org/10.1108/K-02-2017-0057
(11) O’Reilly, C., & Tushman, M. (2013). Organizational Ambidexterity: Past, Present and Future. SSRN Electronic Journal, 27. https://doi.org/10.2139/ssrn.2285704
(12) Kafetzopoulos, D., & Cindy, L. (2021). Organizational ambidexterity: antecedents, performance and environmental uncertainty. Business Process Management Journal, ahead-of-p. https://doi.org/10.1108/BPMJ-06-2020-030
(13) Stokes, P., Moore, N., Moss, D., Mathews, M., Smith, S., & Liu, Y. (2015). The Micro-Dynamics of Intraorganizational and Individual Behavior and Their Role in Organizational Ambidexterity Boundaries. Human Resource Management, 54. https://doi.org/10.1002/hrm.21690
(14) Çelik, D., & Uzunçarşılı, Ü. (2023). Is the Effect of Organizational Ambidexterity and Technological Innovation Capability on Firm Performance Mediated by Competitive Advantage? An Empirical Research on Turkish Manufacturing and Service Industries. SAGE Open, 13(4), 2158244023120637
(15) Abd El Majid, E., & Cohen, A. (2015). The role of values and leadership style in developing OCB among Arab teachers in Israel. Leadership & Organization Development Journal, 36(3), 308-327.
(16) Wang, C. L., & Rafiq, M. (2014). Ambidextrous organizational culture, Contextual ambidexterity and new product innovation: a comparative study of UK and C hinese high‐tech Firms. British Journal of Management, 25(1), 58–76.
(17) Lee, J., Seo, Y., Jeung, W., & Kim, J. (2017). How ambidextrous organizational culture affects job performance: A multilevel study of the mediating effect of psychological capital. Journal of Management & Organization, 25, 1–16. https://doi.org/10.1017/jmo.2017.38
(18) Úbeda-García, M., Claver-Cortés, E., Marco-Lajara, B., García-Lillo, F., & Zaragoza-Sáez, P. C. (2018). Continuous innovation in the hotel industry. International Journal of Contemporary Hospitality Management, 30(12), 3609–3631. https://doi.org/10.1108/IJCHM-06-2017-032
(19) Patel, P., Messersmith, J., & Lepak, D. (2013). Walking the Tightrope: An Assessment of the Relationship between High-Performance Work Systems and Organizational Ambidexterity. The Academy of Management Journal, 56, 1420–1442. https://doi.org/10.5465/amj.2011.0255
(20) Rabl, T., Jayasinghe, M., Gerhart, B., & Kühlmann, T. (2015). A Meta-Analysis of Country Differences in the High-Performance Work System-Business Performance Relationship: The Roles of National Culture and Managerial Discretion. Journal of Applied Psychology, forthcomin. https://doi.org/10.1037/a0037712
(21) Kellner, A., Townsend, K., & Wilkinson, A. (2016). The Mission or the Margin? A high performance work system in a non-profit organisation. The International Journal of Human Resource Management, 28. https://doi.org/10.1080/09585192.2015.1129636
(22) Úbeda-García, M., Claver-Cortés, E., Marco-Lajara, B., & Zaragoza-Sáez, P. (2017). Human resource flexibility and performance in the hotel industry. Personnel Review, 46(4), 824–846. https://doi.org/10.1108/PR-12-2015-0315
(23) Katou, A. A., Kafetzopoulos, D., & Vayona, A. (2023). Investigating the Serially Mediating Mechanisms of Organizational Ambidexterity and the Circular Economy in the Relationship between Ambidextrous Leadership and Sustainability Performance. Sustainability, 15(10), 7937
(24) Sekaran, U., & Bougie, R. (2020). Research methods for business: A skill building approach. John Wiley & Sons
(25) Mohammed, D. T., & Mohammed, N. J. (2021). The relationship between Ambidextrous Leadership Behaviors and strategic supremacy Research analysis in the Ministry of Construction, Housing, Municipalities and Public Works. Turkish Journal of Computer and Mathematics Education (TURCOMAT), 12(12), 4743–4752.
(26) Pnevmatikoudi, K., & Stavrinoudis, T. (2016). Classification of hotel performance measurement indicators presented in international scientific research. European Journal of Tourism Research, 12, 82–98.
Published
2024-11-27
How to Cite
Happy Vanesa, V., Usman, B., & Oki Berliyanti, D. (2024). Antecendents Of Hotel Performance With Organizational Ambidexterity As Mediation On Employee of Three Star Hotels In Special Region Of Jakarta . International Journal of Science, Technology & Management, 5(6), 1370-1377. https://doi.org/10.46729/ijstm.v5i6.1188
Section
Articles
Copyright (c) 2024 International Journal of Science, Technology & Management
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
