Tannady H, Purnamaningsih P. Determinant Factors Customer Satisfaction and its Implication on Customer Loyalty: From the Perspective of Customers of Vespa . IJSTM [Internet]. 2023 Mar. 20 [cited 2026 Mar. 5];4(2):434-8. Available from: https://ijstm.inarah.co.id/index.php/ijstm/article/view/786