Tannady, Hendy, and Purnamaningsih Purnamaningsih. “Determinant Factors Customer Satisfaction and Its Implication on Customer Loyalty: From the Perspective of Customers of Vespa ”. International Journal of Science, Technology & Management 4, no. 2 (March 20, 2023): 434-438. Accessed January 9, 2025. https://ijstm.inarah.co.id/index.php/ijstm/article/view/786.