Hanifah Aprillia, W., M. Ariyanti, and S. Widiyanesti. “Service Quality Analysis Based on Online Customer Review in Google Play Store (Study Case of Telkomsel) ”. International Journal of Science, Technology & Management, Vol. 5, no. 1, Jan. 2024, pp. 156-62, doi:10.46729/ijstm.v5i1.1046.