JAYAVARDHANA, A.; SANJAYA, S. A. A Systematic Literature Review: A Comparison Of Available Approaches In Chatbot And Dialogue Manager Development. International Journal of Science, Technology & Management, [S. l.], v. 4, n. 5, p. 1441–1450, 2023. DOI: 10.46729/ijstm.v4i6.983. Disponível em: https://ijstm.inarah.co.id/index.php/ijstm/article/view/983. Acesso em: 24 dec. 2025.