RAFIKAH ZULYANTI, Noer; RIZAL NUR IRAWAN, Mohamad. Customer Relationship Management : Literature Review. International Journal of Science, Technology & Management, [S. l.], v. 4, n. 4, p. 884–892, 2023. DOI: 10.46729/ijstm.v4i4.881. Disponível em: https://ijstm.inarah.co.id/index.php/ijstm/article/view/881. Acesso em: 16 feb. 2026.