TJANDRA, Suhatati; SUHARTONO, Andri; KELVIN; SHARON. Analysis of Service Quality at Beauty Salon in Surabaya Using the ServQual Method. International Journal of Science, Technology & Management, [S. l.], v. 4, n. 1, p. 245–253, 2023. DOI: 10.46729/ijstm.v4i1.702. Disponível em: https://ijstm.inarah.co.id/index.php/ijstm/article/view/702. Acesso em: 1 mar. 2026.