DENNIS RYDARTO TAMBUNAN; HERU KRESHNA REZA; MELLY SUSANTI; SABRI. Customer Relationship Management In Banking Sector Case Study Of Conventional Banks. International Journal of Science, Technology & Management, [S. l.], v. 2, n. 6, p. 2136–2142, 2021. DOI: 10.46729/ijstm.v2i6.364. Disponível em: https://ijstm.inarah.co.id/index.php/ijstm/article/view/364. Acesso em: 24 dec. 2025.