WASESO SEGORO; MARIA MAGDALENA TRI PERMATASARI. The Influence Of Physical Evidence, Reliability, Responsiveness, Assurance And Empathy To The Consumer Satisfaction Of The Kfc Grand Kota Bintang Bekasi. International Journal of Science, Technology & Management, [S. l.], v. 2, n. 5, p. 1712–1717, 2021. DOI: 10.46729/ijstm.v2i5.341. Disponível em: https://ijstm.inarah.co.id/index.php/ijstm/article/view/341. Acesso em: 5 mar. 2026.