Knowledge Management To Improve Local Government Services
Knowledge Management
Abstract
This study aimed to improve the service of local governments in combining existing knowledge in an organization so that it can create, collect, maintain and manage employee knowledge and performance through the mastery of knowledge by all members. When knowledge sharing has been successfully applicated in ensuring the services survived in which each apparatus can synergy to achieve better performance to achieve common goals. employees in the Regional Government experience high mobility between agencies in the regions with various basic tasks and functions. Therefore, we need a high adaptability by an employee to be able to carry out tasks in a new place as quickly as possible. This condition results in an agency that is very important to manage its resources in order to support every employee (HR) possessed to carry out their duties properly even though the employee concerned has just entered his institution. This is where the importance of knowledge management or knowlegde management can be felt to keep the organization moving forward despite facing various situations that affect the performance of achieving organizational goals. This study uses a qualitative approach to the type of instrumental case study research. The location of the study was conducted at the Baubau City Regional Secretariat. Data collection techniques used, namely: in-depth interviews, document studies and observations. The results showed that Knowledge Management is an effort to improve the performance capabilities of local government apparatus services in managing their intellectual assets, in the form of existing knowledge and experience. The aim is to utilize these assets to achieve better service performance to accelerate the achievement of the objectives implemented in accordance with bureaucratic reform
Downloads
References
[2] M. Farid and Y. A. Aryani, “Knowledge Management dan Kinerja Organisasi Sektor Publik: Studi Empiris pada Entitas Akuntansi di Indonesia,” Indones. Treas. Rev. J. …, 2016, [Online]. Available: https://itrev.kemenkeu.go.id/index.php/ITRev/article/view/52.
[3] T. Prasodjo, “Knowledge Management: Sustainable Human Resource Development in Public Sector Organizations,” J. Ad’ministrare, 2020, [Online]. Available: https://ojs.unm.ac.id/administrare/article/view/12466.
[4] R. Purnama, “Analysis of The Effect of Dynamic Capability, Knowledge Management on Employee Performance,” J. Akuntansi, Manaj. dan Ekon., 2021, [Online]. Available: http://jos.unsoed.ac.id/index.php/jame/article/view/3026.
[5] I. Wardana, “The Effect of Financial Attitude, Financial Knowledge, and Locus of Control on Personal Financial Management Behavior (Study on the Employees of PT Suryalaya …,” J. Ilm. Mhs. FEB, 2020, [Online]. Available: https://jimfeb.ub.ac.id/index.php/jimfeb/article/view/6695/0.
[6] N. A. Haile, M. A. Timbula, and ..., “Determinant factors of knowledge management practice: the case of ministry of health, Ethiopia,” J. Perspekt. …, 2020, [Online]. Available: https://online-journal.unja.ac.id/JES/article/view/8589.
[7] N. Purwasih and D. I. Sensuse, “Pengembangan Strategi Manajemen Pengetahuan Untuk Mendukung Pelaksanaan Reformasi Birokrasi: Sebuah Studi Kasus Di Kementerian Perindustrian,” J. Sist. Inf., vol. 10, no. 1, p. 52, 2014, doi: 10.21609/jsi.v10i1.378.
[8] M. H. bin Yaakub, S. F. binti Sudarmin, and ..., “A STUDY OF KNOWLEDGE MANAGEMENT INFRASTRUCTURE CAPABILITY, RELIGIOSITY AND HIGHER EDUCATION PERFORMANCE IN KOLEJ …,” Jurnal Al …. ejournal.kuipsas.edu.my, 2019, [Online]. Available: https://ejournal.kuipsas.edu.my/index.php/qwefqwefq/article/download/76/64.
[9] Y. M. Ginting, E. Elfindri, and H. Rahman, “THE IMPACT OF SOCIAL CAPITAL ON THE ROLE KNOWLEDGE MANAGEMENT SYSTEM IN THE CREATIVE INDUSTRY IN GETTING SUSTAINABLE …,” J. Benefita, 2020, [Online]. Available: http://ejournal.lldikti10.id/index.php/benefita/article/view/5276.
[10] I. K. Kusumawijaya and P. D. Astuti, “Knowlegde Sharing Dalam Organisasi Berbasis Ilmu,” JP Fak. Ekon. dan Bisnis Unsoed, pp. 1–8, 2013.
[11] S. L. Sulistyowatie and R. W. Pahlevi, “Innovation of Business and Environmental Performance in Kebon Indah Batik Association Klaten: The Impact of Transfer of Knowledge and Quality Management,” J. Manaj. Bisnis, 2019, [Online]. Available: http://journal.umy.ac.id/index.php/mb/article/view/6873.
[12] D. R. Candra and K. D. Thania, “… features using the algorithm boyer-moore on knowledge management system (kms)(case study: Department of communication and information government …,” Jurnal Sistem Informasi. core.ac.uk, 2017, [Online]. Available: https://core.ac.uk/download/pdf/267823573.pdf.
[13] A. Saraswati, I. Hermadi, and S. H. Wijaya, “Development of Knowledge Management System of Teachers’ Competency,” J. Pendidik. Teknol. …, 2019, [Online]. Available: https://journal.uny.ac.id/index.php/jptk/article/view/23575.
[14] A. F. Widiyanto, S. Suratman, N. Alifah, and ..., “Knowledge and Practice in Household Waste Management,” Kesmas J. …, 2019, [Online]. Available: http://journal.fkm.ui.ac.id/kesmas/article/view/2705.
[15] A. E. Sari, S. Salamah, and A. Albetris, “Dampak Dimensi Intellectual Capital Terhadap Knowledge Management Pendamping Desa di Kabupaten Kerinci,” … (Jurnal Manaj. Dan Sains), 2019, [Online]. Available: http://jmas.unbari.ac.id/index.php/jmas/article/view/102.
[16] A. Widyatama, “COST MANAGEMENT KNOWLEDGE SEBAGAI PEMODERASI HUBUNGAN ANTARA PARTISIPASI ANGGARAN DENGAN KINERJA APARATUR PEMERINTAH …,” … Equiliberium (Jurnal Pemikir. Penelit. Ekon. …, 2019, [Online]. Available: http://journal.uim.ac.id/index.php/equilibrium/article/view/612.
[17] H. Haris, “Metodologi Penelitian Kualitatif untuk Ilmu-Ilmu Sosial,” Jakarta: Salemba Humanika, vol. 8, p. 131, 2010.
[18] M. Shirazi, S. V. Parikh, I. Dadgaran, and C. Silén, “Designing Effective CME—Potential Barriers to Practice Change in the Management of Depression: A Qualitative Study,” Psychology, vol. 04, no. 11, pp. 25–31, 2013, doi: 10.4236/psych.2013.411a005.
[19] N. Schutte, N. Barkhuizen, and S. Africa, “Knowledge Management and Sharing in Local Government : A Social Identity Theory Perspective,” Electron. J. Knowl. Manag., vol. 13, no. 2, pp. 130–141, 2014.
[20] O. A. Lestari, Z. Zaitul, and M. Meihendri, “The Effect of Cost Management Knowledge on the Relationship Between Budget Participation and Managerial Performance: Budget Adequacy as a Mediating …,” J. Fak. Ekon., 2017, [Online]. Available: https://ejurnal.bunghatta.ac.id/index.php/JFEK/article/view/9104.
[21] K. L. P. Ho, C. N. Nguyen, R. Adhikari, M. P. Miles, and L. Bonney, “Leveraging innovation knowledge management to create positional advantage in agricultural value chains,” J. Innov. Knowl., vol. 4, no. 2, pp. 115–123, 2019, doi: 10.1016/j.jik.2017.08.001.
[22] S.-T. Ha, M.-C. Lo, and Y.-C. Wang, “Relationship between Knowledge Management and Organizational Performance: A Test on SMEs in Malaysia,” Procedia - Soc. Behav. Sci., vol. 224, no. August 2015, pp. 184–189, 2016, doi: 10.1016/j.sbspro.2016.05.438.
[23] A. Mohammed, “Knowledge Management Process in Several Organizations: Analytical Study of Modeling and Several Processes,” Procedia Comput. Sci., vol. 65, no. Iccmit, pp. 726–733, 2015, doi: 10.1016/j.procs.2015.09.017.
[24] I. Litvaj and D. Stancekova, “Decision - Making, and Their Relation to The Knowledge Management, Use of Knowledge Management in Decision - Making,” Procedia Econ. Financ., vol. 23, no. October 2014, pp. 467–472, 2015, doi: 10.1016/s2212-5671(15)00547-x.
[25] J. Saripuddin and R. Handayani, “PENGARUH DISIPLIN DAN MOTIVASI TERHADAP KINERJA KARYAWAN PADA PT . KEMASINDO CEPAT NUSANTARA MEDAN Jasman Saripuddin Universitas Muhammadiyah Sumatera Utara Rina Handayani Alumni Fakultas Ekonomi Universitas Muhammadiyah Sumatera Utara,” Kumpul. J. dosen Univ. muhammadiyah sumatera utara, pp. 420–429, 2017.
