Trust of Information Technology Governance in High School Institution (HSI): A Conceptual Framework

  • Resad Setyadi Institut Teknologi Telkom Purwokerto
  • Aedah Abd Rahman School of Graduate Studies (ICT), Asia e University, Malaysia
  • Aang Subiyakto Department of Information System, UIN Syarif Hidayatullah Ciputat, Indonesia
  • Anwar Fattah School of Graduate Studies (ICT), Asia e University, Malaysia
Keywords: trust, high school institution, information technology governance, readiness, usability.


This study aims to build a conceptual framework for previous research. This research is related to High School Institutions (HSI) readiness and usability that provides Information Technology Governance Trust (ITGT). The findings based on the literature review provide the initial construction and subsequently become a model conceptual framework. The comparison results with previous research indicate an influence between readiness and usability to user trust when implementing Information Technology Governance (ITG.) in an institution. The impact was identified through past literature, namely assessing the relationship between the Readiness Domain and the Usability Domain towards ITG. By testing high school institutional users (HSI), a trust will be through testing to develop a framework model research.


Download data is not yet available.


[1] O. Turel, P. Liu, and C. Bart, “Board-Level Information Technology Governance Effects on Organizational Performance: The Roles of Strategic Alignment and Authoritarian Governance Style,” Inf. Syst. Manag., vol. 34, no. 2, pp. 117–136, 2017, doi: 10.1080/10580530.2017.1288523.
[2] R. Setyadi, A. Fattah, and B. Waseso, “Trust Effect on Business-IT Governance Alignment in Society Culture (A Case Study in Indonesia),” 2019 7th Int. Conf. Cyber IT Serv. Manag. CITSM 2019, no. January 2020, pp. 2–7, 2019, doi: 10.1109/CITSM47753.2019.8965411.
[3] H. C. Chae, C. E. Koh, and K. O. Park, “Information technology capability and firm performance: Role of industry,” Inf. Manag., vol. 55, no. 5, pp. 525–546, 2018, doi: 10.1016/
[4] R. Tripathi, “‘From information to interaction’: Website and social media usage and trends in top Indian higher education institutions,” Int. J. Bus. Inf. Syst., vol. 29, no. 2, pp. 139–154, 2018, doi: 10.1504/IJBIS.2018.094690.
[5] Y. Limani, E. Hajrizi, L. Stapleton, and M. Retkoceri, “Digital transformation readiness in higher education institutions (hei):the case of kosovo,” IFAC-PapersOnLine, vol. 52, no. 25, pp. 52–57, 2019, doi: 10.1016/j.ifacol.2019.12.445.
[6] Anwar Fattah, Hoga Saragih, and Resad Setyadi, “Determinants Effectiveness of Information Technology Governance and IT Performance in Higher Education Institution (HEI): A Conceptual Framework,” Int. J. Sci. Technol. Manag., vol. 2, no. 1, pp. 36–47, 2021, doi: 10.46729/ijstm.v2i1.135.
[7] S. Harguem, “A conceptual framework on IT governance impact on organizational performance: A dynamic capability perspective,” Acad. J. Interdiscip. Stud., vol. 10, no. 1, pp. 136–151, 2021, doi: 10.36941/ajis-2021-0012.
[8] D. Haouam, “IT governance impact on financial reporting quality using COBIT framework,” Glob. J. Comput. Sci. Theory Res., vol. 10, no. 1, pp. 1–10, 2020, doi: 10.18844/gjcs.v10i1.4143.
[9] M. Khouja, I. B. Rodriguez, Y. Ben Halima, and S. Moalla, “IT governance in higher education institutions: A systematic literature review,” Int. J. Hum. Cap. Inf. Technol. Prof., vol. 9, no. 2, pp. 52–67, 2018, doi: 10.4018/IJHCITP.2018040104.
[10] B. A. Ajayi and H. Hussin, “IT governance from practitioners’ perspective: Sharing the experience of a Malaysian university,” J. Theor. Appl. Inf. Technol., vol. 88, no. 2, pp. 219–230, 2016.
[11] S. A. Busru and G. Shanmugasundaram, “Effects of innovation investment on profitability and moderating role of corporate governance: empirical study of Indian listed firms,” Indian J. Corp. Gov., vol. 10, no. 2, pp. 97–117, 2017, doi: 10.1177/0974686217730938.
[12] H. Sofyani, H. A. Riyadh, and H. Fahlevi, “Improving service quality, accountability and transparency of local government: The intervening role of information technology governance,” Cogent Bus. Manag., vol. 7, no. 1, 2020, doi: 10.1080/23311975.2020.1735690.
[13] M. O’Connell and A. M. Ward, Corporate Governance, Measurement of. 2020.
[14] A. Fattah and R. Setyadi, “… Effectiveness Information Technology Governance in Higher Education Institution (HEI) Using Partial Least Squares Structural Equation (PLS-SEM) Modelling …,” … Sci. Inf. Technol. …, 2019, [Online]. Available:
[15] L. Rusu and G. M. Jonathan, IT Alignment in Public Organizations: A Systematic Literature Review. 2017.
[16] T. Kude, M. Lazic, A. Heinzl, and A. Neff, “Achieving IT-based synergies through regulation-oriented and consensus-oriented IT governance capabilities,” Inf. Syst. J., vol. 28, no. 5, pp. 765–795, 2018, doi: 10.1111/isj.12159.
[17] Y. Tjong, S. Adi, H. Prabowo, and R. Kosala, “Benefits to implementing IT governance in higher education: (Systematic literature review),” Proc. 2017 Int. Conf. Inf. Manag. Technol. ICIMTech 2017, vol. 2018-Janua, no. November, pp. 35–38, 2018, doi: 10.1109/ICIMTech.2017.8273507.
[18] R. M. Tawafak, A. Romli, S. I. Malik, and M. Shakir, “IT Governance Impact on Academic Performance Development,” Int. J. Emerg. Technol. Learn., vol. 15, no. 18, pp. 73–85, 2020, doi: 10.3991/ijet.v15i18.15367.
[19] F. M. Alkhaldi, S. M. Hammami, and M. A. Uddin, “Understating value characteristics toward a robust IT governance application in private organizations using COBIT framework,” Int. J. Eng. Bus. Manag., vol. 9, pp. 1–8, 2017, doi: 10.1177/1847979017703779.
[20] A. O. Tonelli, P. H. de Souza Bermejo, P. Aparecida dos Santos, L. Zuppo, and A. L. Zambalde, “It governance in the public sector: a conceptual model,” Inf. Syst. Front., vol. 19, no. 3, pp. 593–610, 2017, doi: 10.1007/s10796-015-9614-x.
[21] S. de Haes and W. van Grembergen, “An Exploratory Study into IT Governance Implementations and its Impact on Business/IT Alignment,” Inf. Syst. Manag., vol. 26, no. 2, pp. 123–137, 2009, doi: 10.1080/10580530902794786.
[22] P. Weill and R. Woodham, “Don’t Just Lead, Govern: Implementing Effective IT Governance,” SSRN Electron. J., 2005, doi: 10.2139/ssrn.317319.
[23] G. S. Kearns and R. Sabherwal, “Strategic alignment between business and information technology: A knowledge-based view of behaviors, outcome, and consequences,” J. Manag. Inf. Syst., vol. 23, no. 3, pp. 129–162, 2006, doi: 10.2753/MIS0742-1222230306.
[24] P. Sirisomboonsuk, V. C. Gu, R. Q. Cao, and J. R. Burns, “Relationships between project governance and information technology governance and their impact on project performance,” Int. J. Proj. Manag., vol. 36, no. 2, pp. 287–300, 2018, doi: 10.1016/j.ijproman.2017.10.003.
[25] S. Turedi and H. Zhu, “How to generate more value from IT: The interplay of it investment, decision making structure, and senior management involvement in IT governance,” Commun. Assoc. Inf. Syst., vol. 44, no. 1, pp. 511–536, 2019, doi: 10.17705/1CAIS.04426.
[26] S. Ping-Ju Wu, D. W. Straub, and T.-P. Liang, “How information technology governance mechanisms and strategic alignment influence organizational performance,” MIS Q., vol. 39, no. 2, pp. 497–518, 2015.
[27] P. Willson and C. Pollard, “Exploring IT governance in theory and practice in a large multi-national organisation in Australia,” Inf. Syst. Manag., vol. 26, no. 2, pp. 98–109, 2009, doi: 10.1080/10580530902794760.
[28] G. C. Wiedenhoft, E. M. Luciano, and O. A. Magnagnagno, “Information Technology Governance in Public Organizations: Identifying Mechanisms That Meet Its Goals While Respecting Principles,” J. Inf. Syst. Technol. Manag., vol. 14, no. 1, pp. 69–87, 2017, doi: 10.4301/s1807-17752017000100004.
[29] P. Stachtchenko, “Taking Governance Forward,” ISACA J., vol. 6, pp. 1–2, 2008, [Online]. Available:
[30] I. Rychkova and J. Zdravkovic, “Towards Decentralized IT Governance in the Public Sector: A Capability-oriented Approach,” pp. 107–132, 2017, doi: 10.1007/978-3-319-58978-7_5.
[31] S. De Haes and W. Van Grembergen, “IT governance and its mechanisms,” Proc. Annu. Hawaii Int. Conf. Syst. Sci., vol. 8, p. 193, 2004, doi: 10.1109/HICSS.2006.322.
[32] A. Parasuraman, “Technology Readiness Index (TRI): A Multipleitem Scale To Measure Readiness To Embrace New Technologies,” J. Serv. Res., vol. 2:307, no. May, 2000.
[33] J. Nielsen, “Usability 101: Introduction to Usability,” 2012.
[34] A. Parasuraman and C. L. Colby, “An Updated and Streamlined Technology Readiness Index: TRI 2.0,” J. Serv. Res., vol. 18, no. 1, pp. 59–74, 2015, doi: 10.1177/1094670514539730.
[35] A. Subiyakto and A. R. Ahlan, “Implementation of Input-Process-Output Model for Measuring Information System Project Success,” TELKOMNIKA Indones. J. Electr. Eng., vol. 12, no. 7, 2014, doi: 10.11591/telkomnika.v12i7.5699.
How to Cite
Resad Setyadi, Aedah Abd Rahman, Aang Subiyakto, & Anwar Fattah. (2021). Trust of Information Technology Governance in High School Institution (HSI): A Conceptual Framework . International Journal of Science, Technology & Management, 2(3), 844-855.