Measurement of The Quality Employment Services

The focus of this research is industrial-based village areas, this research is focused on the quality of employment services, where the quality is measured by labor conditions, namely the fulfillment of the needs and expectations of local communities as service users for their absorption into industrial labor, in addition, it is measured by the dimension of service quality perception of provision. and service users. The results of the study explain two measuring tools in seeing the quality of employment services in industrial-based village areas.

http://ijstm.inarah.co.id and (4) collective goods. Individual goods are often called private goods and collective goods are often referred to as public goods.
Types of goods and services based on their characteristics Easy to exclude Difficult to exclude Individual consumption Individual goods (e.g.: food, clothing, shelter) Common-pool goods (e.g., fish in the sea) Joint consumption Toll goods (e.g., cable TV, telephone, electric power) Collective goods (e.g., national defense, felons) Source: E.S. Savas, 2000: 62 Taking into account the classification of goods and services put forward by Savas, employment is positioned on public goods and at joint consumption (toll goods). Furthermore, Savas said that the community can provide their own collective needs for goods or services through voluntary action. Then to avoid the existence of free riders, it takes the power of the government to impose coercion (obligation) on the community to contribute. Savas also explained that the goods and services that must be provided by the government are pure public goods and goods that are a mixture of toll and collective goods. The government's power called Savas can be interpreted that the government has a role as well as is required to provide employment services.
In Indonesia, the implementation of public services is regulated in Law Number 25 of 2009 concerning Public Services and Government Regulation Number 96 of 2012 which states that the implementation of public services is the responsibility of the government. The implementation of decentralized public services is the essence of regional autonomy, where its implementation is the full responsibility of the local government (local autonomous government) including the village (13).
In the village context, since the enactment of Law No. 6/2014, the position of the village is getting stronger, not only as an administrative government (local state government) but as a local autonomous government, including matters of providing manpower services. This is strengthened by a regulation in the form of Pasuruan Regency Regional Regulation Number 22 of 2012 concerning the Manpower Implementation System, in article 20 paragraph (1) states that every company is required to report job vacancies to regional work units, paragraph (2) SKPD provides information on job vacancies to the village government where the company is domiciled. By providing information related to job vacancies, the village government is responsible for providing and improving the quality of employment services.
It is clear that the provision of public services is the responsibility of the government, so the quality of service needs to be measured so that it can be called quality or not. This study will measure the quality of employment services through the absorption of industrial labor for local communities or communities around the industry.
Manpower includes labor, job opportunities, labor demand and labor absorption (8). Manpower is a soft infrastructure (9), therefore it can be said as goods and services. Then goods and services can be understood through their degree and characteristics (Rosen,11), namely: (1) joint consumption is shown to be non-rivalry, in the use of public goods it means that the use of one consumer for an item will not reduce the opportunities for other consumers. to consume these goods. Everyone can take advantage of these goods without affecting the benefits obtained by others. (2) Exclusion, namely the existence of: non-exclusion, this non-excludable nature means that if a public good or service is available, nothing can prevent the benefits of the goods, everyone has access to these goods.
In the context of the market, either those who pay or cannot enjoy the goods or services. Meanwhile, private goods have the opposite characteristics of public goods, namely: (1) rivalrous consumption, where consumption by one consumer will reduce / eliminate the opportunity for other parties to do the same. There is competition between consumers in consuming these goods or services, (2) excludable consumption, where the consumption of a good is limited only to those who meet certain requirements, and those who do not pay / do not meet the requirements can be excluded from access to the goods (exdudable) .
http://ijstm.inarah.co.id Unlike Rosen. Howlett & Ramesh (14) use taxonomy of goods and services based on the degree of exclusivity and conclusiveness. Furthermore, Howlett & Ramesh differentiates 4 types of goods or services, namely (1) private goods / services; the degree of exclusivity and fineness is very high; for example food that can be divided for several users, then no longer available for other people if it has been consumed by the user, (2) public goods / services; the degree of exclusivity and finish is very low, (3) public equipment; the level of exclusivity is high, but the final level is low, and (4) the goods / services are shared; the level of exclusivity is low, but the finish is high.
Taxonomy of Goods and Services Finality Exclusivity Level High Public goods/ Services Private goods/ Services Low Public goods/ Services Public equipment Semi-public goods/ Services Source: Howlett & Ramesh, 1995:33 The table above provides a general explanation that public goods and services can be understood as something that can be enjoyed or needed by everyone, are goods and services that cannot be limited by who the users are and as much as possible someone does not pay to get them. Meanwhile, private goods and services are opposite to goods and the public, obtained through market mechanisms, producerconsumer meeting points, price mechanisms, usually for profit.
The same thing was also conveyed by Savas (12) that the characteristics of goods and services are grouped into four types, namely individual goods, toll goods, common-poll goods and public / collective goods.
The view of goods and services above provides an explanation that labor is a goods and services joint consumtions, and people need to pay (toll goods) to use it. In this case, the government is obliged to provide the service. The term service in English is divided into two, namely administration, namely administering, and service, namely servicing (public service and civil service). In the administration concept, it shows more about the system or structure, while services are the result of work (output). Service is also a service, can be bought and sold (public service) or not traded (civil service), as an art, the service is formed as an attempt by government officials to make it effective according to the conditions served. (15).
It should be noted that being public in a service can mean ownership (public good), and it can mean management operations (1) while others are private. While the sentence of major public sector organizations uses an institutional approach and its activity processes. Savas (1) uses a product or work outcome approach, which begins with human needs for public goods and services. By using this approach, public and private needs can be identified. According to Savas, there are two benchmarks that can be used to distinguish the two groups, namely exclusion (private) and consumption (public).
The publicity of goods and services according to Laing (16), namely: (1) the provision of public goods and services is based more on the consideration of political goals, rather than achieving the economic goals of society, (2) there is an assumption that service users are more viewed by their position as citizens rather than as service users (customers), (3) the complex character of service users is reflected in the level of service utilization that is: individual, family or community. Therefore, Ndraha (17) distinguishes between civil services and public services.
Difference From the explanation above, it can be concluded that the service which is carried out involves the public interest and is carried out by government organizations, then the service is commonly called public service, and what is meant by public services is the purpose and domain of the service. Service quality is becoming increasingly important for achieving customer satisfaction, competitive advantage and coupled with the increasing complexity of customer needs and expectations, it is imperative to explore the relationship between service quality and customer satisfaction.
Quality has long been recognized as a strategic tool to achieve operational efficiency and better organizational performance. According to Garvin (18), quality is conceptualized with eight dimensions, namely (1) performance, what customers expect from a product or service, (2) features, desired characteristics, (3) reliability, not damaged, (4) conformace, fulfilling the specified standards, (5) durability, endurance, (6) serviceability, easy and cheap to repair, (7) aesthetics, looks good, and (8) perceived, valuable. Another dimension expressed by Lovelock & Wirtz, (19) is delivery performance, on time, responsive to environmental and market changes, and most importantly low cost. Garvin (20) looks at quality by identifying five perspectives, namely (1) the transcendent approach. This approach is defined or recognized only when the product or service is repeated (19) (2) a productbased approach. Quality can be judged based on the presence or absence of certain characteristics of the product or service itself. However, Lovelock and Wirtz (19) argue that, although this approach is very objective, it fails to take into account the differences in tastes, needs and preferences of individual customers (or even the entire market segment), (3) a user-based approach, taking into account the wants, expectations, customer needs and requirements and argue that they must be met, (4) a manufacturingbased approach, quality exists if the product meets original specifications and (5) value-based, quality as a trade-off between value and price.
The quality of service is a public right that must be fulfilled by the bureaucracy. Sinambela (2006) emphasizes that the quality of bureaucratic service is to serve consumers according to their needs and tastes. This means that everything related to service has its accuracy measured, because what is given is quality. Service quality is the difference between expected service and perceived service. If the service received exceeds public expectations, then the perceived service quality is of good quality, and otherwise the quality is poor (21). In this study, the measure of the quality of employment services is the expectation of the local community to be absorbed into industrial labor. To find out this, it can be seen with the current labor conditions.
Measuring the quality of employment services through the difference between expectations and services received, the measurement of service quality is also measured by the dimensions of service quality that are perceived by providers and service users. Dimensions that must be had include: reliability, responsiveness, competence, access, courtesy, communication, credibility, security, understanding, and physical evidence (22). In detail, it is explained as follows: (1) reliability includes consistency of performance and reliability, (2) responsiveness includes the willingness or readiness of workers to provide services. This also concerns the timeliness of service, (3) competence means to choose the required skills and knowledge to provide services, (4) access includes ease of access and a small number

III. RESULTS AND DISCUSSION
The results of the research collected through observation, interviews and documentation are presented as follows: List The number of industries in Sumbersuko Village is 34 (thirty four) companies, this information has been confirmed by the village apparatus of Sumbersuko. However, the village apparatus further explained that of this number, there were 3 (three) companies that were bankrupt. So that the data used as a result of research on the number of industries in the village area of Sumbersuko is 31 (thirty one) companies.
In line with the industrial classification, companies in this village are able to absorb a minimum of 3100 (three thousand one hundred) industrial workers. The industry's ability to absorb labor has not been able to describe the labor conditions. Therefore, data is needed on the population of working productive age and the number of people absorbed into industrial labor. The table above shows in detail that the population of this village is quite large, namely 6,911 people. The table also provides an explanation of the population of working productive age and having employment opportunities (aged 17-24 years and 25 years and over) of 4,730 people, consisting of 2,483 male and 2,247 female.
Furthermore, the number of people who become industrial workers can be seen from the population according to their livelihoods. The data can be seen in the following The table above does not mention the number of residents whose livelihoods are industrial workers, but the data in the table above provides an understanding that the population of 984 (nine hundred and eighty four) has livelihoods as private workers; this data is defined as industrial workers. This means that the population of working productive age is 4,730 people, and those who become industrial workers are 984 people.
Meanwhile The table above explains the quality of employment services measured from the dimensions of service quality, the perception of providers and the perceptions of service users, where these perceptions indicate the current poor quality of employment services. This can be seen from the dominance of bad perceptions both from the perceptions of service providers and users.
Based on the results of the study, it was explained that the expectations of the community with the existence of industrial development in rural areas or expansion of employment opportunities are the absorption of local people into industrial workers, but currently only 20.80% of local people are absorbed http://ijstm.inarah.co.id into industrial labor. This means that the quality of employment services received by the community is not in accordance with their expectations as service users. has been explained by Sinambela (25) that the quality of bureaucratic service is to serve consumers according to their needs and tastes. The needs and tastes of this industrial-based village community are as industrial workers. Therefore, the quality of manpower services that have been provided by the village government when it is based on the results of the research can be said to be of low quality because it has not fulfilled the needs and tastes of the community for being absorbed into industrial labor.
When the results of research related to labor conditions, especially the absorption of industrial labor, are juxtaposed with the opinion of Nasution (21), namely the difference between expected service and perceived service. If the service received exceeds public expectations, then the perceived service quality is of good quality, and if on the contrary, the quality is poor, then the current quality of employment services is perceived as bad.
Employment conditions, especially the absorption of industrial labor, are a measuring tool or quality standard for services provided as a form of service quality implementation as described by Sinambela (25) which states that meeting the needs and convenience of service users and Nasution (21) which mentions the difference between service expected and received. It has been explained that with industrialization, the size / standard of service quality is seen from the expectations of the community to be absorbed as industrial workers with services received from service providers, namely the village government, the quality of this service is based on the dimensions of responsiveness, access, communication and understanding Based on the results of research, the quality of employment services provided by the village government (providers) and services received by the community (users) are based on four dimensions of service quality, namely responseveness, access, communication and understanding.
From the provider perception, it was found that one item from the four dimensions was perceived as good, and three items from the four dimensions were perceived as bad. From the perceptions of service users, it was found that one item from the four dimensions was perceived as good, and three items from the four dimensions were perceived as bad.
More items / dimensions of service quality were perceived as bad than the perception of good, so it can be concluded that the current quality of employment services can be said to be bad. This means that there is a gap between community expectations for services and services provided by the village government. Public services are based on the publicity of goods and services. States that public services are based more on the consideration of political goals rather than economic goals of society, service users are seen as citizens rather than service users (customers), and service utilization is individual, family and community (community).
Apart from being public, public services can also be seen from the nature of goods and their providers, namely government monopolies but privatized, consumers adjust to the conditions of providers and are provided by public bodies, not only government agencies (17). Therefore, public services are formed as a government effort to streamline according to the conditions served (15).
Service quality is related to the suitability of goals and benefits, suitability of needs and expectations (25). While Savas (1) explains the quality of service seen from the work results (outcomes). Meanwhile, Nasution (21) added that service quality is the difference between expected service and perceived service. This means that the smaller the difference, the better the quality, and conversely the bigger the difference, the less quality.
Even though the community can provide their own needs for public goods and services, to avoid people who enjoy goods or services but do not contribute anything, a government role is needed (12). Therefore, the main role of the government in providing employment services is to protect the public from free-riders or private exploitation due to market failures.
Manpower is public goods and services that are toll goods, therefore the quality of service is very important in this regard. Based on the conditions of employment it is explained that with the large number http://ijstm.inarah.co.id of industries in the village area with the ability to provide employment opportunities and absorption of industrial workers from the number of people of working productive age, this is not done.
In general, the current quality of employment services in Sumbersuko Village is measured by terms of employment (conditions of employment of industrial workers) as well as the dimensions of service quality that service providers and users perceive as showing poor service performance.

IV. CONCLUSION
Industrial development in rural areas as a form of equitable development as well as expansion of employment without the provision of quality manpower services, this goal cannot be achieved. The results of this research on the measurement of the quality of employment services where the employment conditions, especially the absorption of industrial workers from the local community / surrounding communities where the industry is located, and the dimensions of service quality that are perceived by providers and service users show bad. So it can be concluded that the current quality of employment services in Sumbersuko Village as an industrial-based village can be said to be poor.